You have three (3) days after purchase to cancel your booking and request a refund for any reason. After that three day period, we do not offer refunds for cancellations.
You have three (3) days after purchase to reschedule your booking. Rescheduling is based off of availability. After that three day window, if you would like to change/reschedule your booking, you must fill out a Rescheduling Form. A $25 dollar fee will apply.
In the event of inclement weather and we are unable to host encounters, Otter Experience Park will notify you one day prior in order to reschedule your visit.